Terms and Conditions
Accepted Payment Options
Payment Methods for International Purchases
We offer three methods of payment for orders placed through our shop:
- PayPal
- Credit/Debit Card
- Bank Transfer
PayPal Payment:
PayPal is a secure, global payment platform, commonly used by account holders. However, it can also be used by individuals without a PayPal account, allowing them to pay with a credit or debit card. For more details, visit: https://www.paypal.com/webapps/mpp/pay-online
Credit/Debit Card Payment:
To provide the highest level of security for our customers, we utilize Stripe, a reputable payment service provided by the Irish-American financial company, Stripe. This service allows for safe transactions via credit or debit card.
Bank Transfer Payment:
We also accept payments via bank transfer. Upon request, we will provide the necessary bank transfer information. Please note that this method may take longer to process compared to credit card or PayPal payments. Bank transfers can take up to 3 days to complete, and orders paid by bank transfer will be dispatched 3 working days after the funds are received in our account.
Our bank payment details are as follows:
Items
Branko Killer Fly strives diligently to ensure the accuracy of all product details. On rare occasions, there may be discrepancies: images are for illustrative purposes and may show accessories not included in the standard packages. Some specifications may be altered by the manufacturer without prior notice, or errors may occur.
Shipping and Delivery
Shipping rates and times depend on the shipping speed and the weight/size of the items. To check the exact shipping charges that apply to your order, simply start the process of creating an order, and go through to the checkout. At the checkout, you can select your destination, and shipping method and any additional costs will be calculated in real time.
Intellectual Property
The sale, licensing, copying, or reproduction of any content on this website, either in full or in part, for commercial or any other purposes, is strictly prohibited without prior written authorization from Vila Noblesa and Branko Killer shop.
Return of Goods Policy:
If you are not fully satisfied with your purchase, you are entitled to return your order (or a specific item) for a complete refund, without additional charges (this applies only to EU countries). You must inform us in writing within 14 business days from the date you received the package that you wish to return it. The items must be returned in their original condition. The return shipment must be sent within 14 days via registered mail with a signature confirmation. Once your return is processed, the refund will be issued within 30 days, excluding shipping costs. The customer is responsible for covering shipping costs in both directions.
For countries outside the EU, any customs duties are to be borne by the customer in accordance with local tax regulations. If a customer refuses the delivery or chooses to return the order, the shipping and customs fees incurred by us for export will be deducted from the refund amount.
If the returned items are opened, incomplete, or damaged, Trout Line reserves the right to issue a partial refund or reject the refund request.
Disputes and Legal Jurisdiction
Any dispute or claim related to the use of any Trout Line item or service will be resolved in Cluj-Napoca, Romania, and you agree to the exclusive jurisdiction and venue of these courts. Both parties waive the right to a jury trial.
